We want you to be happy with your purchase! If you find that you need to return your item, please refer to your original order confirmation email, click on view my order and follow the steps to initiate the return request. You may also contact us returns@saltboxsash.com for assistance.

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Any taxes charged will be refunded according to state laws. Refunds will be issued in the original form of payment for the cost of the product plus taxes. If the item being returned was a gift, a store credit will be issued. We kindly ask that you take the time to properly pack fragile items with protective materials to ensure their safe arrival. Return items must arrive at Saltbox Sash unused, damage and stain-free or they will not be eligible for a return or exchange. All shipping costs are non-refundable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order has already shipped, then we will be unable to cancel the order and will need to treat the order as a return. However, if the order has not yet shipped, we will be happy to assist you with this request. 

Items missing or incorrect item received

Should there be an item missing or if you’ve received the incorrect item, please contact us within 7 days of the receipt of the package so that we may send you the correct item or issue a refund.

Damages

We ask that our customers notify us of items that arrive damaged or are defective within 7 days of the receipt on the package. If the item/items are still in stock, we will ship a replacement or a refund will be issued in the original form of payment. Please do not send back any damaged or defective products unless we’ve determined that it is necessary to do so. Visual proof of damaged items will be required.




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